Frequently Asked Questions
Everything you need to know about delivery, payment, orders and returns in Egypt.
Where does OOYAA deliver?
OOYAA currently delivers within Egypt only. International shipping is not available at this time.
How much is shipping?
Shipping across Egypt is free for a limited time.
How long does delivery take?
Estimated delivery is 1โ2 business days in Cairo and 2โ4 business days in other Egyptian governorates. Public holidays, incomplete address details or courier conditions may affect these estimates.
Which payment methods can I use?
Cash on Delivery is currently available at checkout.
Can I order without creating an account?
Yes. Guest checkout is available, so you can complete your order without registering.
Can I change or cancel my order?
Contact Sales & Orders on WhatsApp at +20 10 4340 6350 as soon as possible. We will help when the order has not already entered delivery processing.
What is the return and exchange window?
You may request an eligible return or exchange within 14 days of receiving your order. The product must be unused, in its original condition, and returned with its original packaging and accessories. See our Refund & Exchange Policy for full details.
How do I start a return or exchange?
Contact Customer Service on WhatsApp at +20 10 4340 4359. Include your order number and a clear video showing the product and its condition. Do not send a product before receiving return instructions.
How do I choose the right bag size?
Check the exact dimensions shown on the product page where available, then compare them with a bag you already own. Our Bag Size Guide explains height, width, depth, handle drop and strap length.
Will the color look exactly the same as my screen?
We aim to show product colors as accurately as possible. Small differences may appear because screens, brightness settings and lighting vary.
Talk to the OOYAA team.
Choose Sales & Orders for buying help, or Customer Service for order support, returns and exchanges.
