Refund policy

Last updated: August 26, 2026

We want you to be happy with your OOYAA purchase.

Returns and exchanges within 14 days

You may request an eligible return or exchange within 14 days of receiving your order. The product must be unused, in its original condition, and returned with its original packaging and accessories.

To start a request, contact OOYAA Customer Service on WhatsApp at +20 10 4340 4359. Please include your order number and a clear video showing the product and its condition. The video helps us assess your request quickly and does not limit your statutory consumer rights.

Eligible returns under this policy will be handled without additional cost to the customer. Please do not send a product to the return address before contacting Customer Service and receiving return instructions.

Defective or incorrect products

If your product is defective, damaged, or different from what you ordered, contact Customer Service within 30 days of delivery. Eligible defective or incorrect products may be returned, replaced, or refunded without additional cost to the customer, in accordance with applicable Egyptian consumer-protection requirements.

Refunds

When a refund is approved, OOYAA will process it within 7 days of the eligible request. Refunds are issued to the original payment method where available. For Cash on Delivery orders, Customer Service will coordinate the available refund method with you.

Exchanges depend on product and color availability. This policy does not limit any rights available under applicable Egyptian law.

Customer Service
Phone: +20 10 4340 4359
WhatsApp: Chat with Customer Service
Email: info@ooyaaclub.com