Refund Policy

This Refund Policy applies only to orders paid online using a Visa card.

Refund method

Any approved refund for a payment made by Visa will be returned to the same Visa card used for the original transaction. Visa payments are not refunded in cash, by bank transfer or as store credit.

Approved refunds

A Visa refund is processed only after OOYAA approves an eligible cancellation, return, defective-item claim or order adjustment under the applicable OOYAA terms and Egyptian consumer-protection requirements.

Full and partial refunds are both returned to the original Visa card. If the card has expired, been replaced or is no longer active, the customer should contact the issuing bank. OOYAA will still submit the refund through the original Visa transaction and will not replace it with a cash refund.

Processing time

OOYAA will initiate an approved Visa refund within 7 business days after approval and, where applicable, receipt and inspection of the returned product. The issuing bank or payment provider may require additional time for the amount to appear on the card statement.

Confirmation and support

Customers should keep their order number and payment confirmation. For refund assistance, contact OOYAA Customer Service through WhatsApp at +20 10 4340 4359 or email info@ooyaaclub.com.

Important: Refunds for Visa payments are made only to the original Visa card. No cash refund will be issued for a Visa transaction.